In an attempt to reduce lost productivity suffered when employees attended out-of-office—and sometimes out of state—OSHA safety classes, Spider Trainers built Safefield on-the-go audio and visual courses for Spanish- and English-Speaking employees with the help of Rev.com.
In the oil field industry, the absence of a single employee can take down an entire team, so when John Whittle ran the numbers and found he was losing thousands of dollars a month in lost productivity due to required, remote OSHA safety classes, he was determined to find a solution for his company and hundreds others like his.
Taking a simple approach, Whittle knew three things: he needed to keep his employees onsite to reduce lost productivity, he needed to ensure employees still received OSHA certifications or risk being shut down, and he needed to have the solution completed by July 4, 2019, so a new on-barding program already underway could include the solution. Using a mobile app to search for ideas, he had a facepalm moment when he realized a mobile app would provide the ideal platform.
Located in Yuma, AZ, and unsure of were to find an app builder, he turned to the GoDaddy Pro directory and located a website development company in the same state. After the initial call to describe his ideas for a solution, Spider Trainers took the lead and used Adobe XD to wireframe their understanding of Whittle’s solution. With few minor tweaks, Whittle approved the features and design, which consisted of navigable slides containing course material and a multiple-choice quiz at the end. Passing scores would automatically be issued a completion certificate by email to the student and—already planning to sell the solution to others—administrators could review completions, incompletions, and scores in a white-label portal.
Like most software projects, Spider Trainers was only days into development when Whittle realized the application would be far more useful, especially in Texas, if it were bilingual—but this presented a problem since no one on Spider Trainers’ team spoke Spanish and translation services would likely cause a delay of weeks or even months, missing the delivery date by a significant amount.
Spider Trainers turned to Google and found Rev.com, but wary of trying a new vendor at a critical time, it wasn’t a sure thing. Greg Stodghill, lead researcher and partner manager, spent days researching customer satisfaction with Rev.com and even submitted a small translation project to test the service against methods he had used in the past, such as Fiverr or contacting the local university to find a native speaker to manually translate the text. After the successful test run, Stodghill sent the completed courses to Rev.com and with exceptional turn-around times the translations would be done quickly enough to meet the deadline.
As is often the case with development, while a freelancer at Rev.com worked on the translations, Whittle added a new feature request. In addition to text courses, all of the Spanish versions would need to be available as audio files as well—a collective groan was heard from the entire Spider Trainers’ team. Now just three weeks away from the delivery date with no wiggle room, Stodghill hired an actor to record the Rev.com translations and, as each course was completed, Spider Trainers’ contractors broke the recordings into separate audio files and embedded these into the hundreds pages used for the initial 75 courses and accompanying quizzes.
On July 3, 2019, Spider Trainers delivered a mobile-ready (responsive) WordPress multisite to Safefield. Choosing this platform enabled Whittle to sell the solution to others and each company’s courses would be fully contained within their own WordPress website running as a subdomain of Safefield. Additionally, since the solution was a full website, it functioned equally well on desktop computers, mobile devices, and cell phones.
Today, after six months of use, Whittle and three other companies, have completely eliminated out-of-office OSHA training using Safefield’s solution and Spider Trainers continues to add about 25 new courses each month. According to John, “In the first six months, I have saved more than $45,000 on out-of-office employee time and another $6,700 in travel expenses compared to the same timeframe in 2018; my three clients say they have saved even more.”
Cyndie Shaffstall, Spider Trainers’ founder, credits Rev.com. “We’ve often used Fiverr for random components of our development, but it can be hit or miss. Since we had never hired a translator through the service, I worried. I was confident we could get the quality necessary, but not at all sure we could stay within budget or deliver on time. Rev.com gave us all three—on time, on budget, and exceptional quality—and we have already sent them more projects,” said Shaffstall.
Rev.com gave us all three—on time, on budget, and exceptional quality—and we have already sent them more projects.
Founded in 2010, Rev.com set out to break the barriers of the physical workplace and connect freelancers and their shared skills with individuals, businesses, and enterprises seeking translation and speech-to-text services. Inspired by the belief geography shouldn’t dictate how people make a living, five MIT classmates developed a platform where more than 50,000 freelancers provide multilingual solutions to more than 170,000 customers. More than just a marketplace for hiring contract labor, Rev.com’s software enables the freelance translation providers to seamlessly transcribe, caption, subtitle, and translate content in a simple, easy interface with a fast, accurate, and industry-leading speech recognition engine.